With this 5-minute read, you’ll find the latest opinion on how changing expectations for customer support is shaping CX trends. The blog covers a range of topics, including:

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• How automation is emerging as a key trend in CX

• The growing demand for video support

• Recognising the tie between CX and revenue

 

In addition, there’s also a section on creating better agent experiences. A conversation starter for defining what’s possible and how to get there.

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Access now and discover what consumers are asking for, and how CX leaders can respond with interest!