What’s happening in the world of CX today? Where are organisations investing their time and budget, what are the key outcomes they want to enable, and what trends can be detected in terms of future plans?

 

You can discover the answers by accessing this IDC infographic, sponsored by Zoom, which provides a summary of the latest research into these topics – including:

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• The principle CX challenges facing European organisations

• The actions being taken to overcome CX transformation challenges

• The expected business value being enabled

 

Access now for the insight, opinion, and analyst prediction.