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Zoom for Customer Experience

Delivering more intelligent business outcomes

With Zoom’s CX Solutions you have a Customer Experience platform unlike anything customers or service agents have ever experienced before. Frictionless. Intuitive. Infused with AI. An enabling technology that makes every interaction feel personal and surrounded by contextual insight and simplified management.

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This is Zoom. One platform. Countless opportunities to delight.

“Zoom has allowed us to continue a tradition of being a technology-focused company and making sure that we’re using cutting-edge technology not only to advance our business but also for our fans.”

Noah Garden, Major League Baseball, Chief Revenue Officer

Find the insight

Click on the assets below to find everything from independent thought-leadership
articles to product overviews and customer stories.

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IDC infobrief:

10 things CX leaders need to consider in 2024

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HBR:

AI at work – enhancing employee engagement and business success

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Zoom blog:

New survey shows consumers want more from customer support

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Zoom blog:

Introducing Zoom Contact Center

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Sifted report:

Work shift – how to create the AI-powered office of the future

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IDC Infographic:

The state of CX

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Zoom blog:

How to be more productive – removing the barriers to getting work done

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Zoom blog:

AI in workforce engagement management – 5 steps to success

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CONTACT US

Start the conversation

Ready to find out how Zoom’s CX Solutions could be applied to your organisation’s unique environment?

 

Fill in your details and we’ll be in touch to set up a talk-through.

 

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For information on how Zoom manages your data, please see their Privacy Policy.

 

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