The headline for Zoom Contact Center is that it’s an omnichannel contact center as a service solution optimised for video to support a robust suite of digital channels. Better still, Zoom Contact Center is the first omnichannel cloud contact center platform that’s optimised for video and intentionally supports a robust suite of channels, such as voice and video, SMS, and webchat.

By reading this blog you’ll see the summary introduction of the technology, with sections explaining why it’s scalable, innovative, remote-friendly, intuitive, and local. Our words for sure, but then we do back every claim up!